Reservation

To make your reservation you must contact us by phone or send an e-mail with the details of your request. Reservation fee is 20% of the total amount of your stay depending on the apartment. The reservation will be confirmed via e-mail once LA LLAVE DE MADRID receives payment of the reservation fee. Minimum stay is 2 nights.

Price

Price varies depending on the duration of stay and number of persons. Prices are quoted on a daily, weekly and monthly basis. The total amount of your stay will be reflected in the confirmation e-mail sent by LA LLAVE DE MADRID. The price of the apartment includes: full furnishings, bed linens, towels, water, electricity and gas.

Payment of deposit

Upon your arrival you will have to hand over payment in cash of remaining rental amount along with a deposit to cover any damages in the apartment.  The amount of the deposit may vary depending on the apartment, the number of persons and duration of stay.  Likewise, you agree to accept responsibility for payment of any damages that exceed the amount of the deposit. The deposit you paid in cash will be returned to you upon your departure after inspecting the apartment, and provided that there are no damages to such.

Changes or Cancellation of Reservation

Reservation fee is non-refundable in case of cancellation but this can be applied for a new reservation with the following restrictions:

- For bookings cancelled more than 45 days before date of arrival, 100% of the amount of your deposit may be applied.

-For bookings cancelled 45 days or less, you avail of 50% of the amount of deposit.

Changes in date of reservation or apartment previously reserved are considered as cancellations and charges listed above will apply and will be considered as a new reservation.

Cancellations or changes that have not been confirmed in writing nor via e-mail will not accepted.
If LA LLAVE DE MADRID cannot give you the apartment you previously reserved, the amount paid will be returned to you.

Before your arrival

Three days before your arrival, you have to contact us via e-mail, providing your name, surname, and confirming your time of arrival at the apartment. In case of any delay on your arrival, please let us know as soon as possible. LA LLAVE DE MADRID will provide you the phone number of your contact person who will welcome and assist you at the apartment. Please print a copy of the e-mail confirming your reservation and take it with you, as this contains all the information you will need when you arrive.

Upon your Arrival (check-in) and Departure (check-out)

Entrance to the apartment is usually at 14:00 h.  If you want to enter the apartment before the stipulated time, please let us know, and if it is vacant, we will try to make it available to you. Departure should be before 12:00 h.